Refund policy

BurntBolts – Return & Refund Policy

Last Updated: December 3, 2025

Thank you for shopping with BurntBolts. We take pride in the quality of our products and carefully inspect all items before shipment. This policy outlines the conditions under which refunds may or may not be granted.

1. No Returns

BurntBolts maintains a strict no-returns policy.
All sales are final, and we do not accept returns of any products for any reason, including but not limited to:

  • Wrong size ordered

  • Change of mind

  • Incorrect fitment

  • Misuse or installation issues

Please verify product specifications and fitment before purchasing.

2. Refunds for Defective or Deformed Products

Although rare, if a product arrives defective, damaged, or visibly deformed, you may be eligible for a refund.

To qualify:

  1. You must contact us at burntbolts@gmail.com within 7 days of receiving your order.

  2. You must provide clear photo or video evidence of the defect.

  3. The defect must be determined to be a manufacturing issue and not due to misuse, installation error, or normal wear.

BurntBolts reserves the right to approve or deny refund requests at our sole discretion.

3. Inspection and Quality Control

All products are inspected prior to shipping, and defects are extremely rare.
However, in the unlikely event that you receive a product that is damaged or malformed, we will review the case promptly.

4. Non-Refundable Situations

Refunds will not be issued for:

  • Incorrect sizing, threading, or fitment chosen by the customer

  • Damage caused by installation, misuse, over-tightening, or modification

  • Cosmetic imperfections that do not affect function

  • Reports submitted after the 7-day window

  • Lack of sufficient photographic evidence

5. How to Request a Refund

To request a refund for a defective item, email us at:

📧 burntbolts@gmail.com

Include the following:

  • Order number

  • Description of the issue

  • Photos or videos showing the defect

We will respond within 3–5 business days.

6. Processing Time

Approved refunds will be processed to the original payment method. Processing times vary depending on your bank or payment provider.